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Cancellations Returns & Refunds

Return Policy

Our return policy is very flexible and customer friendly, we try to accommodate our patrons as much as we can, we welcome returns on the following terms -

  • A wrong product has been dispatched and in the event that a product does not match the item selected during order confirmation
  • If you identify quality or a manufacturing defect on the received product.
  • If the product is received in a damaged condition.

If the product doesn’t fit into your desired expected decor, we will be refunding you the amount of the bought product after taking out the partial cost of freight based on invoice value as follows -

  • Rs. 0.00 - Rs. 999 - Rs. 100
  • Rs. 1000 - Rs. 2999 - Rs. 250
  • Rs. 3000 - Rs. 9999 - Rs. 350
  • Rs. 10000 and above - Rs. 500

You can reach us at order@custde.com or our helpline numbers at 9899522122 to initiate returns.

Breakages

In the case of breakage and any transit damage, please send a picture of the product via Whatsapp on 9899522122 along with order id and we will ship the replacement product at the earliest possible.

Please consider these points: We will be requiring the original packaging with any foam and cushioning inside for its safe return journey of the product even if it is broken for our reference purpose.

Cancellation

As an organisation, we believe in 100% customer satisfaction. In case you wish to cancel an order due to any reason write to us at order@custde.com or reach us at the following numbers within 24 hours of ordering and we will be happy to assist you - 9899522122.

We will be able to cancel the order if its not shipped.

Return Process

1. Our return policy is applicable within 7 days from receipt of the product and applicable only for the following reasons: Damaged product, Manufacturing defect & incorrect product. The time frame starts from the date the product was delivered as per the confirmation received from our logistics team or courier partners. You can reach us at order@custde.com or at 9899522122 (9AM - 5PM) to initiate a return.

2. Please send us 2 images (one of the damaged part and one of the entire product) of the product for us to ascertain the reason for return. You can send us the images on order@custde.com or whatsapp on 9899522122 from where our Quality Assurance team will check the details in reference to its eligibility of return.

3. We will then get back to you with your Return Request Status within 2-3 days of receiving your request mail with pictures. Once your return request has been accepted, we will arrange a reverse pick up for the product in question. It usually takes about 2-3 working days for organising a pickup and 7-10 days for delivery at our warehouse. Once the merchandise is back at our warehouse, our quality assurance team will check the merchandise and the refund process will get initiated within 2-3 days of receiving it. It will then reflect in your bank account.

Points to remember: Product must be returned with the original packaging, including the tags, barcodes, accessories, manuals, warranty cards, shipping label (pasted on the packet), invoice etc.  The product should be unused and in the original condition. You will be asked to print 3 documents to be provided to the logistics company representative who comes for the pickup.

Refunds

Prepaid orders will be refunded back directly into your account and COD orders will be refunded via NEFT transfer ( Please provide your account details for the same ) Please allow 2-3 days for the amount to reflect in your statements.

Please Note: For customized orders once the order is processed we will not be able to take cacnellation, return or refund request. Only replacement is possible in case of defective, damaged or wrong product received.

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